Reliabilityweb.com published an interesting article on the topic by Joel Levitt - posted here:
http://reliabilityweb.com/index.php/articles/what_do_bosses_really_want_from_the_maintenance_effort/

After reading it I wondered how many of us actually know what our bosses really want, what they really expect and if they are aware of the consequences of those choices?

Do you have written guidance on the expectations for maintenance? Or do you understand the expectations because you have been on the other side of enough emergency conversations about "what will NEVER happen here again!".

How we maintain equipment and function can make a huge difference to the organizations we deliver this service to. How many bosses have taken the time to understand the consequences and how many maintenance professionals are prepared to explain the consequences in a logical - defensible way?

Terry O