Now your program is running What do you do now??

“Now you have your program running, what do I need to do to keep it running, how do I build “TRUST”???”

Now that you have finished your lists, the work begins, so you have just:

1. outlined the equipment you want to check, using Excel or some other program where you can create lists that are easily edited, with input from you conversations with the area experts, ask them the criticality of the equipment in their area that is on your list, this info will give your starting point for the infrared, vibration, ultrasonic etc. routes you will develop

 2. taken those lists you in which you have broken out your high priority items, for a second reading by the area experts and ask if it fits their vision, if it does ask them where they are having problems, highlight these on your list

3. realized this equipment becomes the critical components in your list , the place to start.

4. found out the criticality progression goes from, in order of importance, areas with problems first, critical equipment next, all other areas as you can do it 

Once you have started your routes here are some pointers for you as you execute the routes and to get better buy in from your customers:

1. you will find as you complete your routes you will cover all of the other areas as part of your route execution with difficulty at first, which becomes easier as time progresses and you become proficient with your equipment and the routes you are executing.

2. remember your reports are your first and most important line of communication with your customer, make them the best you can, always include, equipment ID, area you are in, any information that identifies the equipment to the person receiving the report.

3. ask for feedback, this will be difficult to get all of the time, be persistent, always ask, always meet with the customer to see if there is an ongoing problem right now you might be able to help with right now, if they see you are willing to help, they will call you more and more often to help, when that happens you have gotten the “TRUST” you deserve.

With thorough work up front each of your next steps in the journey will become easier and easier, second nature, your confidence will increase with each good call.  Your customers, the area experts will rely on you more and more for good data and insight into problems they may be having.

May you be successful in your career in your chosen field. I hope you find it very rewarding

Kindest regards,

Geoff